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Shipping policy

Free shipping Worldwide on All orders.

Our goal is to offer you the best shipping options no matter where you live. Everyday we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness at all times.

Shipping time:

  • All orders take between 8 to 15 business days to arrive at their destination. Some particular products might take up to 20 days to arrive due to high demand.

Also note: We may ship orders with multiple products separately to ensure you get your products as soon as possible.

Our Guarantee

  • All your orders have a 30 day money back guarantee!
  • Sometimes your orders can get lost/damaged in their journey to you. If this occurs, we will send you a replacement free of charge; Just contact our support team at support@zipadu.com and we will get in touch with you as soon as possible!

Please, *Note that we may ask you to send us a picture of the damaged product before shipping the replacement.

Important Remarks

  • Refunds are not given on free items. However, replacements are given for items lost while shipping.
  • Replacements are sent up to 7 days after receiving your item.
  • If you live in a country that charges VAT, you will be responsible to pay this as the customer. 
  • For more information about refunds, please read our Refund Policy.

Tracking your order:

To track your order, we will send you all the tracking information to your e-mail.

Please note that your tracking number is the one we send automatically when we ship your order (it can take up to 2 days). It usually is 13 characters long and starts and ends with a letter.

If you cannot find your tracking number, please get in touch with us at support@zipadu.com



CONTACT US

Zipadu
support@zipadu.com
1-647-576-7062

Thornhill, Canada