Frequently Asked Questions

Q: How long does shipping takes?
A: Canadian orders takes between 8 and 15 business days to arrive at their destination. Some products with high demand can take up to 20 business days. International delivery usually takes between 10 – 15 business days. 

Q: Where is my order?
A: You can track your order here: TRACK MY ORDER using the tracking number sent to you via email. 

Q: What is my tracking number?
A: This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.

Q: I've lost my tracking number. What can I do?
A: Simply contact us at support@zipadu.com with your full name and mailing address, and we will resend your confirmation number.

Q: How can I make changes to my order?
A: If you need to make changes to your order you will need to contact us within 12 hours of placing the order.

            We Can Change:
                 - Your delivery details
                 - Your name
                 - Your email
                 - Your phone number

Q: How can I cancel my order? 
A: You must contact us within 12 hours. We cannot cancel your order once it has already been shipped.  

Q: What is your return policy?
A: Items are returnable up to 30 days after purchase.

Q: Who do I contact if there's something wrong with my order?
A: If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to support@zipadu.com

Contact us
If we still haven't managed to answer your question please feel free to contact us at support@zipadu.com and we'll get back to you within 24hrs!